THE JOURNEY TO SKEYKIM
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THE JOURNEY TO SKEYKIM TECHNOLOGY
The Kenyan e-commerce industry has grown by leaps and bounds over the last 10 years such that if one is passionate about business, has just thought to start a business, needs to expand their business and or just wants the quickest, most convenient way to find just about any item, an online business is the way to go!
No item is beyond the reach of e-commerce, from houses and office space to hair, and beauty products. In light of this, the most immediate danger with e-commerce is verification of payments and the actual existence of goods and or services in the quality and even quantity advertised, and especially with the Cash on Delivery (COD) system. The e-commerce industry’s history is rife with complaints about everything from rude buyers and sellers, damaged/sub-standard/incomplete/non-existent orders, delivery persons attacked and robbed of the goods they are delivering by ‘sellers’ to outright cons where ‘sellers' receive payments or ‘buyers’ receive goods, only to disappear into thin air.
Skeykim technology came into existence to solve these pressing issues that are common in the e-commerce industry. One of these is the massive transportation losses incurred by vendors, as well as consumer dissatisfaction. Often, products ordered tend to be rejected by the buyers because the item delivered is vastly different from the item ordered. Alternatively, the buyer may simply have had a change of heart; thereby inflicting transportation losses on the vendor. These unfortunate and common circumstances sometimes discourage vendors from accepting orders from buyers far from their location. A potential client is thus lost and or left unsatisfied. Hence the need to verify the actual existence of goods and or services and their quality.
Kenya also uses the Pay Before Delivery system (PBD). This system has gaping loopholes as the buyer could end up being cheated by conmen. Some individuals advertise products with the glossiest of pictures and choicest of captions to attract even the most defiant of online shopping critics, and yet do not end up delivering the goods. Also, once the order is delivered, issues like size, colour, quality, et cetera could cause a buyer to reject the order from even the most well-meaning of vendors. With the high cost of shipping in Kenya, the losses could prove to be devastating for the parties where an order is large enough to invite legal recourse.
Skeykim technology is a standard shipping system that offers inspection and verification of all products sold via e-commerce by sellers and for buyers who choose to use this service. Skeykim was invented to fill the huge security gap that exists in Kenya’s e-commerce industry and also to wage a stiff battle in successful attempts to get rid of online conmen. It offers an escrow service where instead of waiting for a buyer to approve goods in order for the purchase price to be released, Skeykim uses its certified agents to inspect and verify all the products prior to shipping. Once the products are inspected and verified, the funds are then released to the vendors. Where online vendors do not present the items sold for inspection and verification, the money is returned to the buyer.
In keeping at par with technology, Skeykim has developed an application that can be used by agents and drivers to offer shipping services. The agents are strategically placed in all major towns in Kenya and Skeykim app users can choose the agents closest to them through whom to send or receive parcels. Once the items are inspected and verified, the agents assign them to the drivers for delivery. The app enables the buyer to track all these steps and sends notifications to both the buyer and seller/vendor.
In order to enjoy the security and novelty that is Skeykim technology, a buyer would need to make a purchase through a Skeykim powered website and pay for the product(s) This purchase price is then held in an independent escrow account and the purchased product(s) details are sent to a Skeykim agent’s app. These product details include; the product(s)’ colour(s), quantities, sizes and description(s). The vendor then takes the product(s) to the agent for shipping. It is worth noting that another added benefit of Skeykim’s services is that vendors who have a high volume of sales do not need to take their orders to the agents. The agent will instead come collect the orders from the vendors. Once the agent receives the orders, the agent ensures that the physical product(s) match with the online product(s).
Where the physical product(s) match the online description, the agent marks the product(s) as verified and the purchase price is then released into the vendor's ‘wallet’. All verified products will be assigned to a driver on the app for delivery. Where shipping is necessary, Skeykim will ship the product(s) to the agent the buyer choose during the checkout process on the Skeykim powered website. Once the inspection and verification process is successfully completed and the product(s) delivered, the buyer will visit their nearest agent and pick up the product(s).
Where the physical product(s) does not match the online description, the product(s) will be rejected and the buyer’s purchase price will be refunded.
Skeykim technology is not limited to e-commerce users. Any other person who would want to send or receive a parcel or letter can search for the agent closest to them using the app and enjoy the safety, convenience and comfort that is Skeykim standard shipping. The customer will simply use the Skeykim app to search for the agent(s) closest to them, choose that agent and then input all the parcel’s details. The customer will then visit the agent and the parcel will be shipped. Skeykim uses tamper evident packaging and will seal all these parcels with tamper proof tape. Every parcel is insured and delivery is guaranteed or the buyers’ get their money back.
In light of the above, Skeykim technology is set to become a leading shipping and security service as buyers, sellers and customers are guaranteed a safe, convenient, accessible and efficient system through which to conduct their business.